Are you working with IT to improve business communication?

The role of IT has expanded

The essential guide to planning an intranet

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  • 57% were collaborating with HR to improve employee experience.
  • 36% said they had experienced a significant increase in responsibility for setting up adaptive business-resiliency practices.
  • 28% saw increased responsibility for EX and engagement.
  • 29% were tasked with improving employee wellbeing.
  • A: Available to everyone
  • C: Consumer grade technology
  • E: Employee needs versus business requirements

How can IT and Comms improve business communication together?

The essential guide to planning an intranet

Download now

  • Customization options and personalized content for users
  • An intuitive CMS
  • Mobile app availability
  • Integrations with leading software applications
  • Advanced enterprise search
  • An easy-to-use interface that enables self-service and reduces ad hoc queries. This point is especially pertinent because it is one of the differentiators that elevates an intranet over a DMS
  • Centralized access: Whether you’re posting how-to videos for IT or maternity policy for HR, the intranet is the one place employees should have universal access to up-to-date content and communications. Your platform should remove the doubt and frustration caused by scattered shared drives and multiple versions of documents. A centralized CMS connected to your cloud-based document management systems can be rapidly scanned by a powerful enterprise search, with the most important documents being surfaced first. This can cut down on the number of easily self-resolved queries being sent to IT.
  • Enabling collaboration: Many employees within an organization have experience and expertise that sits outside of their job title or department, but without a way to profile those skills, knowledge can be silo-ed and project progress delayed. An intranet with fully completed user profiles is a ready bank of people who can help to move a project along. By encouraging staff to describe their own skills and interests, an organization encourages cross-team collaboration and makes it more likely that individuals will be able to find details of someone who can help solve a unique problem. By setting up groups with common interests, you also stand a better chance of connecting individuals who may not have met (you may have some secret PowerShell enthusiasts desperate to share their knowledge). This can improve social and work-related outcomes.
  • Multichannel communication: Whether it’s a cybersecurity crisis or a platform upgrade, IT departments often need to communicate with their company-wide colleagues. However, it can be difficult to connect with every employee, particularly those working on the frontline or on the road. Broadcasting multichannel communications through your intranet is an effective way to connect employees with important messages. From email to mobile app notifications and SMS messages, IT has a greater range of communications channels than ever with an integrated intranet.
  • Personalize business communication: Let’s face it, when you’re communicating with thousands of users, in multiple languages and work settings, the company-wide email is unlikely to cut through. If you want to get the right information to groups with different needs, personalization is key. Intranet software tailors your business communication through the use of individual homepages for different areas of the business, team areas that provide focus for a particular department, or ‘persona groups’, which enables messages to reach specific audience groups. This means that staff see information that is most relevant for them and their work. If groups of people within your organization have more or less advanced IT needs, for example, personalized homepages can raise the profile of FAQs and ensure that standard queries are answered without increasing the burden on IT.
  • Create a digital hub with SSO: The average enterprise juggles around 500 different applications as part of its technology stack, so password and security risks are important to IT decision-makers. Your intranet can be configured as an identity provider, supporting ADFS, SAML and LDAP, which enables staff to login once to their intranet and securely access business integrations without multiple logins. This reduces the possible number of attack surfaces for IT and the number of passwords everyone else has to remember. Win-win!




Interact is a complete intranet solution that connects enterprises all over the world. We power internal communications.

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Interact is a complete intranet solution that connects enterprises all over the world. We power internal communications.

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