Why an emergency communications plan demands a multichannel approach

Preparing for any eventuality with a multichannel comms strategy

Multichannel communications: How to plan and execute a strategy

  • Ensuring business continuity
  • Providing access to local/remote resources
  • Connecting teams through improved software
  • Raising morale

What to communicate in your emergency comms plan

  • An overview of the situation — some employees may be unaware
  • Directions for line managers to check the safety of their direct reports
  • Guidelines for all staff on how to mark themselves as safe
  • Who to contact if they need more information or have questions
  • Who to contact if they have important information relating to the emergency that the organization may not have
  • Documentation on relevant internal processes and protocols around the behaviors expected of them during the emergency
  • Any agreed messaging or instructions around speaking to external parties about the situation

Essential tools for multichannel emergency communications

Multichannel communications: How to plan and execute a strategy

  • SMS
  • Email
  • Slack and Teams (push into channels)
  • WeChat
  • Digital signage
  • Homepage lockout (pop-up with acknowledgment tracking on desktop/native apps)
  • Homepage banners (desktop/native apps)

A multichannel strategy for communicating in an emergency

Multichannel communications: How to plan and execute a strategy

Looking ahead with hope

--

--

--

Interact is a complete intranet solution that connects enterprises all over the world. We power internal communications.

Love podcasts or audiobooks? Learn on the go with our new app.

Recommended from Medium

6 Tips for your Physicians Assistant Resume

Day 21 — Decision-Making Skill

Why Women Franchisees Are Escalating?

Why women franchisees excalating the franchise market?

Behind-the-Scenes with ATC’s Glenn Bruner — BLOG POST

Why I’m Leaving Google After 100 Months

Michelle Duval of ‘Fingerprints for Success’ On How To Successfully Navigate The Opportunities &…

Role of LinkedIn in Today’s Business World

Aishanou Rait, Senior Perception Engineer: “I get things done!”

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Interact

Interact

Interact is a complete intranet solution that connects enterprises all over the world. We power internal communications.

More from Medium

Who (perhaps, what) leads a team of equals?

Plugging the Hole in the Scuba Industry: The Critical Difference Between Satisfied and Enthusiastic…

The Greenhouse Gas Trap

The “Great Resignation” — How Should We Respond?